RETURN, REFUND and Exhange Policy

At Herbs On 10, we strive to ensure our customers are satisfied with their purchases. Please review our policy below carefully:

Returns

• Returns are accepted within 3 days of delivery.
• Items must be unused, unopened, and in their original packaging.
• We do not accept returns for:
  • Orders placed by mistake or due to customer error.
  • Damaged items.
  • Opened or used products.

Refunds

• Refunds are available only for items that meet the return conditions.
• Refunds will be issued to the original payment method after the returned item is received and inspected.
• Shipping fees are non-refundable.
• Refunds are not offered for damaged items or customer ordering errors.

Exchanges

• Exchanges are allowed for unused, unopened products within 3 days of delivery.
• If you received an incorrect item, we would gladly replace it at no additional cost, however, the price much be same as original cost.

How to Initiate a Return or Exchange

1. Contact us at holisticbeautycompany@yahoo.com within the 3-day window.
2. Provide your order details and reason for the return/exchange.
3. Once approved, we will provide instructions for the return/exchange process.

Important Note:

• Shipping costs for returns or exchanges are the responsibility of the customer.
• We recommend using a trackable shipping method to ensure your item is returned successfully.